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HINARI Programme User Training

home > Frequently Asked Questions (FAQs)


Our Frequently Asked Questions (FAQ) section will continue to grow. As we receive questions from users, we will include some of them here. Please feel free to contact us with any questions that are not addressed below.


Q: Who can I contact about this training?

A1: If it is a question specifically about this training, email us:
A2: If it is a question about the HINARI Programme, contact them:

Q: Who developed this training?

A: This training was co-developed by staff at the Duke Global Health Institute (DGHI) and the Duke University Medical Center Library (DUMCL). Duke University is located in Durham, North Carolina, USA.

Q: How can my institution get access to HINARI?

A: Country eligibility is based on gross national income per capita, and eligible countries either fit under Band 1 – free access, or Band 2 – low-cost access. This page on the HINARI Programme's website - contains detailed information about eligibility. Institutions, not individuals, can register with the HINARI Programme. If you believe your institution has access and you are having trouble logging in, please see your local librarian for help.

Q: How often will this training be updated?

A: Whenever a significant change has been made to the HINARI or PubMed website design or functionality, we will revise the training videos and other materials that have been affected by the change(s). It will take us a few weeks to make these changes. We encourage you to register for our email list so that you know when we have made changes to our training.

Q: How can I be notified when a revised version of this training is available?

A: Register for our email list. We will not share or sell your email address.

Q: How can I order a CD version of this training?

A: Go to and complete the form. CDs may take 4-6 weeks. Only requests from HINARI-eligible countries will be fulfilled.

Q: I made a mistake on the CD order form, what do I do now?

A: Fill it out again, as soon as possible, and make a note in one of the fields that you are re-submitting the form due to a mistake.

Q: How long does it take to receive a CD that I ordered?

A: 3 to 4 weeks.

Q: I ordered a CD more than 4 weeks ago, what do I do and/or who can I contact?

A: Although the WHO's HINARI Programme has kindly agreed to duplicate and ship CDs of this training, during this pilot phase (until early 2013) please contact the training developers at Duke University at:

Q: How can I provide feedback about this training?

A: Please see our feedback form.

Q: Can I legally copy and distribute this training?

A: Yes. This training is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike license. You may freely reproduce, remix, and/or build upon this training, attributing as the original source, and distribute to others non-commercially under the same Creative Commons license.


Q: Why am I having trouble logging into the HINARI Programme's website and how can I fix this issue?

A: Does your institution have access to HINARI? Check here. If your institution should have access, but you are having trouble logging in, please talk to your local librarian, there may be an issue with your institution's HINARI account that he or she can help to resolve.

Q: Why am I having trouble playing the videos and/or audio files on this site?

A: Please see this training's technical requirements page for more information, including links to video and audio players that you may need to install on your computer. If you believe that your computer and software meets all of the technical requirements and you are still having trouble, please let us know via our feedback form so that we can address potential issues with the training in our future updates.